Question 1

Refund Policy

Accepted Answer

I am an independent artist working primarily with original artworks. High-resolution prints are produced on demand from these works. Because many items are unique or made to order, production and shipping costs are incurred immediately after purchase.For this reason, original artworks may be returned within 7 days of delivery if the collector is not fully satisfied. ✓  The item is unused and in its original condition✓  The artwork is returned in the original protective packaging whenever possible✓  Photos or documentation are provided when reporting damage or issuesThe artwork must be returned in its original condition and packaging, and must include the Certificate of Authenticity.Original artworks must also include the Certificate of Authenticity when returned.Free Refunds (No Fees)Refunds or replacements are provided at no additional cost in the following cases:The order is cancelled before it is shippedThe artwork arrives damaged during shipping (wet, torn, crushed packaging, etc.)The order is lost or not delivered by the carrierA production or material defect is identified and confirmedIn these cases, you may receive either a full refund or a replacement, depending on availability.Returns for Change of MindIf you decide to return an item for personal reasons:Returns must be requested within 7 days of delivery25% restocking fee will be applied to the product valueReturn shipping costs are the responsibility of the customerThis fee applies because original artworks and made-to-order prints are produced or reserved specifically for each collector. Original artworks must be returned undamaged and with the certificate of authenticity.If an order is returned because customs duties, import taxes, or other required fees were not paid, the customer will be responsible for any return shipping costs, customs handling charges, and other fees incurred. These amounts will be deducted from any applicable refund.How to Request a RefundTo request a return or refund, please submit the following information:Order numberContact emailReason for the refund requestPhotos of the item (not required for lost or undelivered orders). If the return is approved, you will receive:Return instructionsThe return shipping addressAdditional guidance for packaging the artwork safelyRefund ProcessingRefunds are issued within 5 business days after the returned item is received and inspected.To submit a refund request, please use the refund request link available on this page.

Question 2

Returns & Exchange Policy

Accepted Answer

Original artworks and fine art prints are offered in limited availability. Because prints are produced on demand and original artworks are unique pieces, exchange requests follow policies similar to those used by fine art galleries and independent artists.Exchange requests may be submitted only if the order has not yet entered production or been prepared for shipment.As a small studio operating with made-to-order prints, production begins shortly after an order is placed. Once production has started, exchanges are no longer possible because materials and printing costs have already been incurred.If your order has not yet begun production and you wish to request an exchange for another artwork of the same value, please provide:Your order numberThe email used for the purchaseThe details of the item you originally orderedThe details of the artwork you would like to receive insteadIf an order is returned because customs duties, import taxes, or other required fees were not paid, the customer will be responsible for any return shipping costs, customs handling charges, and other fees incurred. These amounts will be deducted from any applicable refund.Important ConditionsExchange requests are subject to availability and approval. Original artworks are one-of-a-kind, and exchanges for another original work can only be approved if the requested artwork is still available.If an exchange is approved, you will receive instructions for completing the process.If the new artwork has a different price, the customer will be responsible for paying any price difference and any additional shipping costs.Unavailable ItemsIf the requested artwork is no longer available and your order has not yet entered production or shipment, you may either:Keep your original order or request a full refund to the original payment method at no additional cost.How to Request an ExchangeTo request an exchange, please submit your request through the exchange request link available on this page. Include your order number and the details of the artwork you wish to exchange. Further instructions will be provided once the request has been reviewed.Para solicitar a sua troca, por favor, clique aqui para enviar a sua solicitação.

Question 3

Estimated Delivery Times

Accepted Answer

All orders are shipped internationally using the logistics platform Envia.com, which calculates shipping options and carrier availability in real time based on the destination country and package size.Orders with a value of $299 USD or more qualify for free worldwide shipping.If an order does not reach this amount, the available shipping options and costs will be calculated and displayed at checkout before payment.Available Shipping DestinationsOrders can be shipped to the countries supported by the Envia platform. The availability of delivery to your location will be displayed during checkout. If your country appears as available at checkout, shipping is supported.Production TimeOriginal artworks and fine art prints are prepared after the order is placed. Some pieces are made to order, so please allow a few days for preparation before shipment. The delivery estimates below refer only to the shipping time after the order has been dispatched, and do not include production or preparation time.Packaging and Artwork FormatTo ensure safe international transport and reasonable shipping costs, many artworks are shipped carefully rolled instead of stretched on wooden frames.This is especially important for larger works (for example, artworks measuring around 60 cm or larger). Shipping a stretched canvas internationally significantly increases shipping costs and raises the risk of damage during transit.For this reason:Larger artworks are shipped rolled in protective tubesThe wooden stretcher frame is not included for international shipmentsOnce received, the artwork can be stretched or framed locally by a professional framerShipping TimeDelivery times vary depending on the destination country, customs procedures, local regulations, and the shipping method selected at checkout.Because shipping rates are calculated in real time and may be affected by carrier demand and customs processing, delivery times may vary between 5 and 30 business days after dispatch.Average Delivery Estimates by Region:RegionEstimated Delivery TimeLatin America4–20 business daysNorth America5–25 business daysEurope8–35 business daysAsia10–45 business daysAfrica12–50 business daysShipping MethodDelivery time also depends on the shipping option selected at checkout. Economy shipping options generally have longer transit times, typically between 10 and 30 business days.Depending on destination and availability, orders may be shipped through international carriers such as: UPS, DHL, Correios by Envía.The available carrier and shipping options will always be displayed at checkout before completing the purchase.

Question 4

Artwork Production

Accepted Answer

Original Artworks All original artworks are created by the artist on 100% cotton canvas and paper, a material widely used in professional fine art for its durability, texture, and long-term archival quality. Cotton canvas allows the artwork to maintain stability and color integrity over time while preserving the original brushwork and surface details.Each original piece is a one-of-a-kind work, individually created and authenticated in the back of the canvas. Every artwork is accompanied by a Certificate of Authenticity, confirming its originality and provenance.Original works are shipped carefully rolled in protective packaging to ensure safe international transport. Once received, the canvas can be professionally stretched or framed by a local framer according to the collector’s preference.Fine Art Prints (coming soon) Fine art prints are produced from the original artworks using high-resolution digital reproduction and printed on premium cotton canvas.This material is selected for its ability to reproduce the texture, depth, and tonal qualities of the original work while maintaining the standards commonly used in fine art printing.All prints are made to order. When a print is purchased, it is produced specifically for that collector and printed exclusively after the order is placed. This means the artwork is not taken from existing stock; it is commissioned and created on demand for each customer.This process ensures careful production, quality control, and the use of freshly printed materials.Like the original works, prints are shipped carefully rolled in protective tubes to ensure safe international delivery. Once received, the canvas can be stretched or framed locally according to the collector’s preference.

Question 5

Payment Methods

Accepted Answer

This store operates on the e-commerce platform Wix. Payment options are provided through the payment gateways currently supported by Wix in Brazil.The following payment methods are accepted (international):Credit CardPaypalMercado Pago (Latin America)We are working to expand international payment options in the future, including services such as Apple Pay, Stripe, and Google Pay. At the moment, these payment methods are not yet supported by Wix for stores operating in Brazil.Payment options available only for customers in Brazil:PagSeguro Mercado Pago (Brazil and Latin America)PixBoleto bancário

Question 6

Terms of Use

Accepted Answer

All artworks available in this store are protected under international copyright law. The artist retains full intellectual property rights to all images and artworks unless otherwise explicitly agreed in writing.Ownership of the Physical ArtworkWhen a collector purchases an original artwork or a fine art print, the purchase transfers ownership of the physical object only.This means the collector becomes the owner of the artwork itself (the canvas, paper or print), but copyright and intellectual property rights remain with the artist.Rights Granted to the CollectorCollectors are granted the following rights after purchasing an artwork:• To own the physical artwork• To display the artwork in private spaces such as homes, offices, or private collections• To lend the artwork to exhibitions, galleries, or museums• To resell the original artwork on the secondary market (for example through galleries, auctions, or private sales)Restrictions on UseThe purchase of an artwork does not grant the right to reproduce or commercially use the image of the artwork. Without the artist’s prior written permission, the following actions are not permitted:• Reproducing the artwork in any form (digital or physical)• Creating prints or copies of the artwork• Using the artwork for commercial purposes• Using the artwork in advertising, branding, merchandise, or media• Licensing, distributing, or publishing the image of the artwork• Creating derivative works based on the artwork• Creating digital assets such as NFTs based on the artworkArtist CopyrightAll copyright, reproduction rights, and image rights remain exclusively with the artist. The artist reserves the right to reproduce the artwork for publications, exhibitions, prints, digital media, or other artistic and editorial purposes.Unauthorized reproduction or commercial use of any artwork or image constitutes a violation of copyright law and may be subject to legal action.By purchasing an artwork from this store, the collector acknowledges and agrees to these terms.

Question 7

Copyrights

Accepted Answer

All artworks, images, and visual content displayed on this website are the exclusive intellectual property of the artist and are protected by international copyright laws.Copyright OwnershipAll copyrights, image rights, and reproduction rights related to the artworks remain exclusively with the artist. This applies to all original artworks, fine art prints, images, photographs of artworks, and any visual materials displayed on this website.Unless explicitly stated in writing, the purchase of an artwork transfers ownership of the physical piece only and does not transfer copyright or intellectual property rights.Use of Website ContentAll content on this website, including artworks, images, text, and visual materials, may not be copied, reproduced, distributed, modified, published, or used for commercial or non-commercial purposes without prior written permission from the artist.Unauthorized use includes, but is not limited to: • Downloading and reproducing artwork images • Using artwork images on websites, social media, or digital platforms • Printing or distributing copies of the artwork • Using the artwork for advertising, branding, or merchandise • Creating derivative works based on the artwork • Using the artwork to create NFTs or other digital assetsAny unauthorized use of images or artworks from this website constitutes a violation of copyright law and may result in legal action.Permitted UseImages may only be shared for editorial or press purposes with explicit written permission from the artist and with proper credit given to the artist.Requests for PermissionIf you wish to use an artwork image for editorial, licensing, collaboration, or publication purposes, you must request written authorization from the artist before using the material.Request for permission (email here)

Question 8

Duties & Import Taxes

Accepted Answer

At my studio, I proudly ship original artwork and Fine Art prints to collectors around the world. Please note that international orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by your country's customs authorities.These fees are not included in the purchase price or shipping cost and are the sole responsibility of the customer.Import regulations vary from country to country, and not every shipment will incur additional charges. The amount, if any, is determined exclusively by your local customs office and cannot be predicted or controlled by me (unfortunately).If customs duties or taxes are required, they must be paid by the recipient before the package can be delivered.We recommend checking with your local customs office before placing an order if you have any questions regarding potential import fees.If an order is returned because customs duties, import taxes, or other required fees were not paid, the customer will be responsible for any return shipping costs, customs handling charges, and other fees incurred. These amounts will be deducted from any applicable refund.Important InformationWe do not collect customs duties or import taxes at checkout.We cannot estimate customs fees, as they vary by country.Customs charges are determined solely by your local government.Orders refused due to unpaid customs fees may be returned to us. In such cases, any shipping costs, customs charges, return shipping fees, or other expenses incurred will be deducted from any eligible refund.Thank you for your understanding and for supporting independent artists. God bless you and your family! <3

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