We accept returns within 7 days from the delivery date of your purchase, as long as the returned item is in its original condition with no signs of intentional damage or misuse. Customers can request a refund in 4 situations: • Before posting the order to the carrier • If the product arrives wet, crushed or damaged during transportation • If the order has been lost or similar situations • If the order has a manufacturing defect. Refunds are made after the order has been shipped via the link at the end of this section. If you are aware of the shipping process and wish to exchange your order, please contact us via the link below with the following information: • Your order number. • What happened to your order? I will contact you shortly to send photos and other details so that we can serve you in the best possible way. • Very important details : • Refunds are subject to approval upon proof of any of the above situations. • If your refund is approved, we will provide instructions for processing and issuing a return label. To request your refund, please click here to submit your request.(mailto:oi@acasadelilith.com.br?subject=Return - Refund)

Customers may request exchanges before the order is shipped, as long as the request is made within 7 days BEFORE the order is shipped. If the order has already been shipped, exchanges may be made, as long as the customer assumes the cost of returning the order. If you are aware of the shipping process and wish to exchange your order, please contact us using the link below with the following information: • Your order number. • The details of the item you wish to exchange. • The details of the item you would like to receive in exchange. • Very important details : • Exchanges are subject to availability of the desired item and approval. • If the exchange is approved, we will provide instructions for the process. • Customer is responsible for any price difference and shipping costs related to the exchange. • If the desired item is not available, we will issue a refund of the amount paid to the original payment method after the order is returned. To request your exchange, please click here to submit your request.(mailto:oi@acasadelilith.com.br?subject=Exchange)

Delivery times vary depending on your country, laws and destination city and are calculated at checkout. Since shipping rates are calculated in real time and may be affected by carrier demand and customs processes, delivery times may vary between 5 and 30 business days. Please note that our products are made to order, so it may take a few days for them to be ready for shipping. The delivery time corresponds only to the posting of the ready order and shipping by the chosen carrier, that is, it does not include the manufacturing process of your order. Below we have listed the average delivery times for each continent. Remember to check the delivery availability in your country at checkout. The delivery time also depends on the shipping method chosen. The most economical options usually have a longer delivery time of 10 - 30 business days. Our carriers are UPS, DHL, FedEx and Correios (Brazil only).

• POSTERS/PRINTS: 3-8 business days • STICKERS: 3-8 business days • PLATES: 7-10 business days • WALLPAPERS: 7-15 business days • SAMPLES: 3-8 business days All posters are printed on 240g photo paper or 240g coated paper, with a matte lamination finish. This ensures greater protection of the art against water, humidity and dirt, in addition to prolonging its durability. The wallpapers, stickers and samples are printed on highly adhesive and resistant vinyl and with eco-soluble ink, which guarantees resistance and high durability, but without compromising sustainability.

The methods accepted in the online store are the following: • Credit Cards (Brazil and abroad) • PayPal (Brazil and abroad) • Pix . (for Brazilians only) • Bank Slip (for Brazilians only) • PagSeguro (for Brazilians only) • Mercado Pago (Brazil and Latin America) We are working to bring more international payment options in the future, such as Apple Pay and Google Pay, but at the moment these methods do not yet work on Wix Brazil (the platform where our store is located).

Upon purchasing an artwork, the customer acquires the exclusive right to use it for personal decoration purposes only. Any form of resale or reproduction of the original artwork, whether for commercial or non-commercial purposes, is strictly prohibited. The purchase of an artwork does not grant the customer the right to distribute, resell, copy, or use the artwork for any purpose other than personal decoration of spaces. Any violation of these conditions will constitute a copyright infringement and will be subject to legal action.

All artworks available on this website are the exclusive intellectual property of A Casa de Lilith Studio. Each artwork is registered and protected by copyright under applicable law. Any unauthorized reproduction, distribution, resale, or commercial use of the artworks available on this website is strictly prohibited and subject to legal action. We reserve the right to take all necessary legal measures to protect our copyrights and intellectual property against any form of infringement. Please note that all artworks are 100% exclusive and authored by Gabriela Costa, the designer and owner of A Casa de Lilith Studio.